Privacy Policy and Personal Data Processing¶

Introduction¶

This Privacy Policy aims to inform users of the OBMessage service, operated by OFIMATIC SRL, about how personal data is collected, used, stored, and protected.

Ofimatic is committed to the confidentiality and security of its users’ information, complying with the laws in force in the Dominican Republic, especially Law No. 172-13 on Personal Data Protection.

Data we collect¶

During the use of the OBMessage service, we may collect the following types of information:

Registration information, such as name, email address, phone number, company, and position.
System usage data, such as logs, activity metrics, and IP addresses.
Content exchanged through messaging services, SmartQueue, or Aless.
Technical data related to API configuration and integration.

This data is collected only for operational purposes and service improvement.

Purpose of processing¶

The personal data collected is used to:

Enable the operation and personalization of the OBMessage service.
Provide technical support and maintenance.
Improve the user experience and optimize features.
Send technical, administrative, or update notifications.
Comply with legal or contractual obligations.

Data retention and security¶

Ofimatic implements technical, organizational, and administrative measures to protect personal data against loss, unauthorized access, alteration, or destruction.

Data is stored on secure servers and retained only for the time necessary to fulfill the purposes described or applicable legal obligations.

Rights of data subjects¶

Users have the right to access, rectify, update, or delete their personal data.

To exercise these rights, users may contact us through the contact channels indicated in this policy. Ofimatic will respond to all requests within the period established by law.

Ofimatic does not sell or commercialize personal data.

In some cases, data may be shared with third-party providers strictly necessary for the provision of the service, such as messaging, storage, or hosting providers. These third parties are subject to confidentiality and protection commitments equivalent to those of Ofimatic.

Policy changes¶

Ofimatic reserves the right to modify this Privacy Policy at any time. Any changes will be notified through the official OBMessage website or by email.

Contact¶

For questions or requests related to personal data protection, you may contact us through:

📍 C. Nicolás Ureña de Mendoza 3, Santo Domingo 10132
📞 (809) 540-8151
🌐 https://obmessage.ai
✉️ legal@ofimatic.com