Unsubscription groups

Unsubscription groups organize contacts who have opted out of email communications.

Find a group

1. Open Contacts → Unsubscribes.
2. Use Group name to find a group.
3. Review Group and the creation date (Creado) before opening it.

Create a group

1. Select Create group.
2. In Create unsubscribe group, enter Name and Description.
3. Select Create and check the application response.
4. Find the group in the list to verify creation. Select Cancel before creating it to leave without submitting.

Review unsubscribed contacts

1. Open an existing group.
2. Enter an address in Email and select Search.
3. Review the Group, Email, Campaign, and Date columns.
4. Use Download when you need the list.

If the table is empty, check the selected group and email filter. For related tasks, see Contacts and Email strategy.