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Prohibited Actions

Last updated: August 23, 2026

This policy supplements the Acceptable Use Policy and provides examples of activities that must not be performed through OBMessage.

Specific restrictions may vary depending on the channel used, jurisdiction, and Customer industry.

1. Spam and unauthorized communications

The following are prohibited:

  • Sending spam.
  • Using unlawfully obtained contact lists.
  • Sending bulk communications without required authorization.
  • Continuing to send communications after a valid unsubscribe request.
  • Manipulating opt-in or opt-out mechanisms.
  • Using contact information for purposes incompatible with the consent obtained.

For email, the Customer must also comply with applicable law, including Dominican Republic Law No. 310-14 on Unsolicited Commercial Email (SPAM) where applicable.

2. Fraud, deception, and impersonation

The following are prohibited:

  • Phishing.
  • Use of deceptive names, numbers, domains, or addresses.
  • Impersonating another person or organization.
  • Sending false information with fraudulent intent.
  • Manipulating users to obtain credentials or confidential information.
  • Using interfaces, buttons, or content deliberately designed to mislead users.

3. Security and unauthorized access

The following are prohibited:

  • Accessing accounts without authorization.
  • Distributing malware.
  • Exploiting vulnerabilities without authorization.
  • Circumventing security controls.
  • Interfering with platform operation.
  • Conducting denial-of-service attacks.
  • Attempting to obtain source code or protected information through unauthorized reverse engineering.
  • Publishing credentials, tokens, or API keys.

4. Illegal or harmful activities

OBMessage may not be used to:

  • Facilitate crime.
  • Promote exploitation or abuse.
  • Threaten or harass.
  • Facilitate physical or financial harm.
  • Trade illegal products or services.
  • Distribute material whose possession or distribution is illegal.
  • Facilitate criminal or terrorist organizations.

5. Discrimination and abusive content

OBMessage must not be used to unlawfully discriminate on the basis of characteristics protected by applicable law.

The platform also may not be used to distribute content intended to threaten, harass, or abuse individuals.

6. Intellectual property

The following are prohibited:

  • Distributing content without required rights or authorization.
  • Using third-party trademarks deceptively.
  • Illegally copying protected content.
  • Claiming ownership of works or materials belonging to third parties.

7. Personal and confidential information

OBMessage may not be used to unlawfully obtain, disclose, or commercialize personal information.

Customers must exercise particular care with:

  • Credentials.
  • Financial information.
  • Health information.
  • Identification documents.
  • Information relating to minors.
  • Categories of data subject to special protection.

8. Regulated products and services

Certain products, services, or industries may be subject to legal or channel-specific restrictions.

These may include:

  • Alcohol.
  • Tobacco.
  • Medicines.
  • Medical products.
  • Weapons.
  • Gambling.
  • Financial services.
  • Cryptoassets.
  • Adult products or services.
  • Dating services.
  • Multi-level marketing.
  • Political or electoral activities.

These categories should not be interpreted as a universal list of prohibitions across every channel.

The Customer must comply simultaneously with:

  1. Applicable law.
  2. Channel policies.
  3. The OBMessage Acceptable Use Policy.

9. WhatsApp Business Platform

WhatsApp maintains its own restrictions concerning products, services, organizations, and activities.

Use of WhatsApp through OBMessage must comply with the:

WhatsApp Business Platform Usage Policy

Where a general OBMessage rule differs from a stricter channel restriction, the channel restriction must be followed.

10. Political and government communications

OBMessage does not establish a general prohibition on all legitimate communications involving government, religious, civic, or political organizations.

However, these use cases may be subject to legal restrictions or channel-specific rules.

In particular, WhatsApp Business Platform establishes specific prohibitions concerning political parties, candidates, campaigns, and certain government or election-related entities.

The Customer must verify eligibility before using those channels.

11. Debt collection

Debt collection communications must comply with applicable regulations.

In the Dominican Republic, see:

INDOTEL Standards

WhatsApp

Compliance with INDOTEL rules does not mean the activity is permitted on every channel. The current WhatsApp Business Platform policy includes debt collection among its restricted/prohibited activities.

12. Artificial intelligence and automation

Aless and other automated functionality must not be used to:

  • Automate fraud.
  • Conduct phishing.
  • Generate malicious impersonation.
  • Circumvent consent mechanisms.
  • Deliberately distribute fraudulent information.
  • Automate activities prohibited by law or channel policy.
  • Manipulate users to obtain confidential information without authorization.

13. Circumvention of restrictions

It is prohibited to attempt to circumvent:

  • Technical limits.
  • Suspensions.
  • Blocks.
  • Messaging policies.
  • Frequency limits.
  • Security controls.
  • Restrictions imposed by external providers.

Creating new accounts or integrations for the purpose of circumventing a suspension may also constitute a violation.

14. Enforcement

OFIMATIC may take measures provided in the Terms and Conditions when violations of this policy are detected, including restricting or suspending functionality or accounts where appropriate.

15. Contact

For questions about whether a specific use case is permitted:

soporte@ofimatic.com