OBMessage — Omnichannel Notification Platform¶
OBMessage is Ofimatic’s bidirectional communication and notification platform, designed to centralize and automate message delivery through voice calls, SMS, email, and WhatsApp from a single, secure, and scalable environment.
Its architecture enables integration with external business systems to generate automated notifications, attach documents, activate chatbots, and maintain full traceability of every interaction.
OBMessage is the core of the ecosystem, connected with Aless (intelligent chatbot) and SmartQueue (queue and ticket management), enabling a unified omnichannel experience.
🌐 Available channels¶
| Channel | Type | Main capabilities |
|---|---|---|
| SMS | Mobile messaging | Delivery of transactional notifications, OTPs, reminders, or campaigns. Support for dynamic templates and confirmed delivery. |
| Business email | SMTP / API support. HTML templates, attachments, generated documents, and open metrics. | |
| Voice calls (TTS) | Automated voice | Delivery of spoken messages through text-to-speech (TTS), confirmations, and phone surveys. |
| WhatsApp Business API | Instant messaging | Bidirectional communication, approved templates, multimedia, interactive buttons, and flows with Aless. |
All channels can operate in one-way or two-way mode, depending on the use case: notification, response, or conversation.
⚙️ Main technical features¶
| Area | Description |
|---|---|
| Messaging engine | Real-time sending, receiving, and traceability of voice calls, SMS, emails, and WhatsApp messages. |
| REST API | Enables integration with external systems (CRM, ERP, HIS, Core Banking, among others) to automate notifications. |
| Omnichannel integration | Ability to combine multiple channels within the same flow, for example: SMS + email + WhatsApp. |
| Dynamic templates | Message personalization using variables, customer data, and HTML or text formats. |
| Document attachments | Automatic generation of PDF files to attach to emails, WhatsApp messages, or SmartQueue tickets. |
| Activatable chatbot (Aless) | Ability to escalate notifications to intelligent conversational flows. |
| Automated notifications | Integration with internal or external events: reminders, alerts, reports, surveys, and more. |
| History and audit trail | Complete record of deliveries, statuses, responses, and associated attachments. |
🧩 Integrations and extensibility¶
OBMessage can integrate natively with:
- SmartQueue, for automatic notifications related to queue tickets and service statuses.
- Aless, to activate automated responses or conversational flows.
- External systems (CRM, ERP, Core, HIS) through REST API and Webhooks.
Integration examples¶
- Send an email with a PDF document after completing a process in the ERP.
- Generate a WhatsApp notification with an attached SmartQueue ticket.
- Activate an Aless conversational flow after receiving a response by SMS or WhatsApp.
📄 Document generation and management¶
OBMessage includes an internal document generation engine that allows you to:
- Create and attach customized PDF documents using information from external systems.
- Generate reports, receipts, appointments, or confirmations and send them directly by email, WhatsApp, or SMS through a secure link.
- Associate generated documents with SmartQueue tickets or sent notifications.
This functionality is based on dynamic templates and system variables, enabling full automation without manual intervention.
☁️ Deployment and infrastructure¶
- Service model: SaaS (Software as a Service) hosted in Ofimatic’s AWS cloud.
- High availability (HA): scalable infrastructure with redundancy and load balancing.
- Optional: deployment in a private cloud for regulated environments or institutional customers.
- 24/7 monitoring: performance metrics, logs, and delivery reports.
🔒 Security and compliance¶
- TLS 1.3 encryption for all communications.
- Compliance with industry standards for security and data protection.
- Authentication through 2FA and RBAC role-based access control.
- Complete audit trail of events and access.
💡 Common use cases¶
| Industry | Application |
|---|---|
| Banking and finance | OTP delivery, payment reminders, and transaction alerts. |
| Healthcare | Appointment confirmations, result reminders, and laboratory notifications. |
| Government / public services | Citizen communication, process notifications, and digital documents. |
| Education | Enrollment reminders, institutional communications, and student follow-up. |
| Retail and services | Personalized promotions, post-service surveys, and order tracking. |
📈 Competitive advantages¶
- 100% omnichannel platform with integrated messaging, voice, email, and WhatsApp.
- Full automation capabilities without relying on third parties.
- Integrated document generation with PDF and dynamic attachments.
- Compatible with chatbots and artificial intelligence (Aless).
- Scalability on AWS cloud, with technical support and continuous monitoring.
📞 Sales contact¶
Ofimatic, S.R.L.
📍 C. Nicolás Ureña de Mendoza 3, Santo Domingo 10132
📞 (809) 540-8151
🌐 https://obmessage.ai
✉️ ventas@ofimatic.com