User Data Deletion Instructions¶

Last updated: August 23, 2026

At OFIMATIC SRL, we respect the privacy of our customers and users.

This page describes how to request deletion of information associated with the use of OBMessage, including Omnify, Aless, SmartQueue, and integrations with Meta, Facebook, Instagram, Messenger, and WhatsApp Business Platform.

1. Information that may be associated with an account¶

Depending on the services used, information may include:

User or company name.
Email address.
Telephone number.
Account users and settings.
Contacts.
Messages and conversations.
Attachments.
Tickets and queues.
Aless configurations.
Omnify configurations.
SmartQueue configurations.
Technical, support, security, or audit records.

Where applicable:

Meta User ID.
Business Portfolio ID.
WhatsApp Business Account ID (WABA ID).
Phone Number ID.
Connected WhatsApp Business numbers.
Message Templates.
Webhook configuration.
Technical integration configuration.
Message-related statuses and technical events.

2. How to request deletion¶

To request deletion of information directly administered by OFIMATIC, send an email to:

soporte@ofimatic.com

Where applicable, include:

Company or user name.
Email address associated with the account.
Associated telephone number.
WhatsApp Business number.
Application or module used.
A clear description of the information to be deleted.
An explicit statement that you want to delete data associated with OBMessage.

OFIMATIC may request additional information only where necessary to verify identity, authority, or legitimacy of the request.

3. End-user data belonging to a Customer¶

When an individual interacts with a company using OBMessage, the customer company may determine the purposes for which the individual's information is processed.

In such cases, the end user should normally submit their request directly to that company.

Where applicable, OFIMATIC will assist the Customer in carrying out valid requests according to the Customer's instructions and applicable obligations.

4. Deletion process¶

Once a request has been received and validated, OFIMATIC will identify the relevant information and determine the applicable action.

Depending on the circumstances, information may be:

Deleted.
Anonymized.
Disassociated from the account.
Retained on a limited basis where a legitimate obligation requires it.

Deletion of active information under OFIMATIC's control may take up to 30 calendar days from validation of the request unless a legal, contractual, technical, or security obligation requires different treatment.

5. Disconnecting Meta or WhatsApp¶

When a Customer disconnects a Meta or WhatsApp integration from OBMessage, OFIMATIC may, as applicable:

Disable the integration.
Delete or invalidate connection settings under its control.
Disable webhooks administered through OBMessage.
Revoke or delete technical credentials that are no longer required.
Delete related information according to applicable retention policies.

Disconnecting OBMessage does not necessarily automatically delete data or assets maintained directly by Meta.

The Customer must also use tools provided by Meta where deletion or management of information directly stored by Meta is required.

6. Service cancellation¶

When an OBMessage account is canceled or terminated, data will be handled according to:

Contractual conditions.
Valid Customer instructions.
Applicable legal requirements.
OFIMATIC retention and deletion procedures.

Where applicable, the Customer should request any data export required before termination.

7. Logs and audit records¶

Certain technical records may be retained after operational data is deleted where necessary for:

Security.
Fraud prevention.
Incident investigation.
Auditing.
Legal compliance.
Dispute resolution.

Such records will be subject to restricted access and will not be used to continue ordinary operation of the deleted account.

8. Backups¶

Deletion from active systems does not necessarily mean that all existing backup copies are deleted immediately.

Residual information in backup systems:

Will remain protected from ordinary access.
Will be deleted or overwritten according to the technical backup retention cycle.
Will not be restored for ordinary operational use.

If a backup must be restored for business continuity or disaster recovery, applicable deletion controls will be reapplied where technically appropriate.

9. Exceptions¶

OFIMATIC may retain certain information where necessary to:

Comply with a legal or regulatory obligation.
Comply with tax or contractual obligations.
Protect platform security.
Prevent fraud or abuse.
Investigate incidents.
Resolve disputes.
Defend legal rights.

In such cases, information will be retained only for the period necessary for that purpose.

10. Confirmation¶

Once the process has been completed, OFIMATIC may send confirmation to the email address used to submit the request.

11. Contact¶

For privacy or data deletion inquiries: