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Acceptable Use Policy (AUP)

Last updated: August 23, 2026

1. Purpose

This Acceptable Use Policy (AUP) establishes the conditions under which customers and users may use OBMessage, including Omnify, Aless, SmartQueue, APIs, and related integrations.

Its purpose is to promote lawful, secure, and responsible use of the platform and to protect users, customers, third parties, and OFIMATIC infrastructure.

2. Scope

This policy applies to:

  • Customers.
  • Users.
  • Agents.
  • Administrators.
  • Integrations.
  • Connected applications.
  • Authorized third parties using OBMessage through a Customer account.

3. Permitted use

OBMessage must be used only for legitimate activities related to the Customer's authorized operations, communications, and customer service.

The Customer must:

  • Comply with applicable laws and regulations.
  • Respect third-party rights.
  • Maintain confidentiality of credentials.
  • Apply reasonable access controls.
  • Obtain required consent for communications.
  • Honor unsubscribe or opt-out requests.
  • Comply with policies of channels and providers used.
  • Use APIs and integrations according to their documentation and intended purpose.

4. Prohibited use

OBMessage may not be used to:

  • Conduct illegal activities.
  • Commit or facilitate fraud.
  • Conduct phishing.
  • Send spam or unauthorized communications.
  • Distribute malware or malicious code.
  • Attempt to access systems or accounts without authorization.
  • Circumvent security controls.
  • Conduct denial-of-service attacks.
  • Scan for or exploit vulnerabilities without authorization.
  • Reverse engineer the service except where expressly permitted by law.
  • Impersonate people or organizations.
  • Use identities, domains, or trademarks deceptively.
  • Infringe intellectual property rights.
  • Harass, threaten, or abuse third parties.
  • Facilitate exploitation, violence, or criminal activity.
  • Use personal information in a manner inconsistent with applicable law.
  • Resell or transfer access to OBMessage without OFIMATIC authorization.
  • Share credentials in a manner that enables unauthorized access.

5. Bulk messaging

Messaging functionality must not be used to send communications to recipients who were not lawfully obtained or contacted.

Where applicable, the Customer must be able to demonstrate:

  • The source of its contacts.
  • Authorization to communicate with them.
  • The opt-in method used.
  • Effective opt-out mechanisms.

Use of purchased, unlawfully obtained, or unauthorized contact lists may result in service suspension.

6. Automation and artificial intelligence

When using Aless or other automated functionality, the Customer must not:

  • Design automations intended to deceive or defraud.
  • Use AI for malicious impersonation.
  • Deliberately generate or distribute fraudulent information.
  • Automate activities prohibited by law or third-party policies.
  • Use automation to circumvent consent controls or messaging limits.

The Customer remains responsible for actions performed through its configurations and automations.

7. Third-party channels

Each channel connected to OBMessage may impose additional requirements.

The Customer must comply with policies applicable to the channel used.

In particular, WhatsApp use is subject to the:

WhatsApp Business Platform Usage Policy

An activity generally permitted within OBMessage may be restricted or prohibited on a specific channel.

8. Regulated content and activities

The Customer must verify applicable obligations before using OBMessage for activities related to regulated sectors, including where applicable:

  • Financial services.
  • Healthcare.
  • Insurance.
  • Gambling.
  • Alcohol and tobacco.
  • Medicines.
  • Government services.
  • Political communications.
  • Debt collection.

Availability of technical functionality does not constitute legal or regulatory authorization to use it.

9. Debt collection

Customers performing debt collection through telecommunications in the Dominican Republic must comply with applicable INDOTEL requirements.

See:

INDOTEL Standards

The Customer must also determine whether the specific channel permits debt collection. The current WhatsApp Business Platform policy establishes specific restrictions for this activity.

10. Security

The Customer must adopt reasonable measures to protect:

  • Users.
  • Passwords.
  • Tokens.
  • API keys.
  • Integrations.
  • Devices.
  • Confidential information.

Credentials must not be publicly disclosed or provided to unauthorized persons.

11. Monitoring and enforcement

OFIMATIC may investigate activity reasonably suspected of violating this policy.

Where appropriate, OFIMATIC may:

  • Request additional information.
  • Temporarily restrict functionality.
  • Suspend accounts or integrations.
  • Block malicious activity.
  • Terminate the service according to applicable contractual terms.
  • Cooperate with competent authorities where legally required.

12. Relationship with other policies

This AUP must be read together with:

13. Updates

OFIMATIC may update this policy to reflect technological, regulatory, legal, or security changes.

The current version will be available in the official OBMessage documentation.

14. Contact

For questions or reports related to this policy:

📍 C. Nicolás Ureña de Mendoza 3, Santo Domingo 10132
📞 (809) 540-8151
🌐 https://obmessage.ai
✉️ soporte@ofimatic.com

© OFIMATIC SRL. All rights reserved.